Privacy Policy

By using this website, you acknowledge that you have read and agreed to this Privacy Policy. The following explains what personal data we collect, how and why we process it, how long we keep it, and what rights you have under the General Data Protection Regulation (GDPR).

1. Data Controller

ALL IN ONE 1911 j.d.o.o.
Address: Kliševska 9, 20000 Dubrovnik, Croatia
OIB (Tax ID): 72327585295 · MB: 05898765
Founder: Vedran Smokvina
Registered with: Commercial Court in Dubrovnik
Bank: OTP BANKA HRVATSKA d.d.
IBAN: HR2024070001100686532
E-mail: info@taxidubrovnik.co
Phone: +385 99 624 9309

2. Data We Collect

Through the contact form (BitForm) on this website, we may collect the following data:

• Name and surname

• Phone number

• Email address

• Number of passengers

• Pickup and drop-off locations

• Notes or special requests you provide

• IP address (automatically collected by the server or cookies)

We do not collect sensitive personal data such as national ID numbers, financial data, or health information.

3. Purpose of Processing

Your personal data is used only for:

• Responding to inquiries sent through the contact form, email, WhatsApp, or phone

• Preparing quotes, arranging bookings, and coordinating transfers or day trips

• Ensuring technical and security protection of the website (e.g., reCAPTCHA)

• Anonymous traffic analysis and improvement of user experience (Google Analytics or local WordPress analytics tools)

Your data is not used for automated profiling or marketing purposes.

4. Legal Basis for Processing

Personal data is processed based on:

• Consent – when you voluntarily fill out the contact form

• Legitimate interest – to maintain technical and analytical website security

• Performance of pre-contractual actions – when responding to a service or quote request

5. Cookies and Third-Party Tools

This website uses basic cookies and third-party tools necessary for its operation and analytics, including:

• BitForm – for processing data submitted via contact forms

• Google Analytics (if enabled) – for anonymous website traffic tracking

• Google Search Console and Bing Webmaster Tools – for SEO visibility monitoring

• Akismet Anti Spam – to prevent spam or automated submissions

• CookieYes or a similar consent management tool

For more information, please refer to the Cookie Policy document.

6. Data Sharing

Your personal data will not be shared with third parties except when:

• Required by law or official authorities, or

• Necessary for the use of external service providers listed above, who comply with GDPR standards.

All partners and service providers are contractually obligated to maintain data confidentiality and protection.

7. Data Retention

• Contact form inquiries: retained for up to 24 months after the end of communication

• Technical data (IP, cookies): retained according to third-party tool policies

8. Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability (where applicable)

To exercise your rights, contact us at info@taxidubrovnik.co.
We will respond within 30 days of receiving your request.

9. Right to Complain

If you believe your personal data has been processed unlawfully, you may file a complaint with:

Croatian Personal Data Protection Agency (AZOP)
Selska cesta 136, 10000 Zagreb, Croatia

10. Changes to This Policy

This Privacy Policy may be updated from time to time.
All updates will be clearly posted on this website with the date of the last modification.

Last updated: November 2025